[vc_row][vc_column][vc_accordion][vc_accordion_tab title=”What is Social Media Community Management?”][vc_column_text dp_text_size=”size-3″]Your community consists of your current customers, target audiences, and all the people who interact with your brand directly and indirectly online.
Community Management brings your brand to life online—like it’s a real person with a real personality behind real interactions.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Who needs Community Management?”][vc_column_text]Once you have created your social media profiles, what are your next steps?
- Creating and posting content
- creating social media ads to drive traffic.
One very important factor most of the businesses ignore is of Community Management. Social media is a two-way traffic. You can’t keep bombarding your target audience with sales pitch and not interact with them at all or send typical customer service type responses.
So if you are posting on social and if you are getting comments, mentions and direct messages – you need Community Management.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Difference between Social Media Manager and Community Manager”][vc_column_text]Social Media Marketing is content creation and content distribution to reach your target audience. Objectives for social media marketing usually are reach, engagement, traffic and sometimes sales.
Community Management is what happens after and beyond your social media publishing. It’s part customer service, part listening to your customers, and part being active in discussions that relate to your brand.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Why Community Management is important?”][vc_column_text]If you think community management won’t have a big impact because it’s limited to small-scale interactions, that’s not the case.
Today customers opts for Facebook page or Twitter first to complain before sending an email or calling customer care.
Customer complaints on social media have actually increased by 8 times from 2014. A single angry customer has a voice that carries to others whether it’s through word-of-mouth, sharing screenshots, or the trail of comments they leave behind online. It’s the brand reputation and you can’t afford ignoring it.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What does Community Management include?”][vc_column_text]
- Monitoring: Listening to what your current and potential users are saying about the brand and tracking conversations that relate to your brand.
- Engaging: Keeping positive brand conversations alive and proactively engaging with customers, prospects, and influencers.
- Moderating: Quick attention to comments and conversations that don’t add value and are negative. Address troubleshooting customer complaints in a proper private way.
- Measuring: Analyzing online reputation of your brand and report of what’s working / what’s not working with real unfiltered feedback of your audience.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are the charges?”][vc_column_text]Send us an email to book a chat with us. We will analyze your requirements, current status and draft a best suitable plan for your brand.
Packages start at $500 per month.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”20px”][vc_text_separator title=”Listen. Monitor. Moderate. Engage. Analyze. Improve.”][vc_empty_space height=”20px”][vc_single_image image=”2565″ img_size=”full”][vc_empty_space height=”20px”][/vc_column][/vc_row][vc_row][vc_column]
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